Backers contribute to campaign owners, not to Fundigo. However, Fundigo is able to refund your contribution before any of the following occur:
- The contribution funds were disbursed to the campaign owner;
- The campaign ends;
In the event that the campaign has ended and Fundigo has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy. Fundigo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and the method of refund.
You can request a refund from our contact page. Refunds will be issued back to the payment method used for the contribution, and may take up to five (5) business days to appear on your statement, depending on the card processor and the bank.
Your refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so please contact them directly.
Do note that any processing fees involved will be borne by the backer if a refund is requested therefore do ensure that you have decided on the reward prior to making payment.
If we approved a refund and you received a confirmation email but have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact us here.
Ineligible for a refund
Do also note that being unsatisfied with the received reward(s) is not a valid reason for refund.
If you are not eligible for a refund from Fundigo under our Refund Policy, you should contact the campaign owner directly to inquire whether they are able to provide you a refund. Fundigo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund.